Frequently Asked Questions

GentAI is an AI-powered chatbot platform that helps businesses automate customer interactions, capture leads, and provide 24/7 support. Our intelligent chatbots can understand context, provide personalized responses, and seamlessly integrate with your existing systems to boost conversion rates and customer satisfaction.

Getting started is simple! Sign up for an account, choose your plan, and use our intuitive setup wizard to configure your chatbot. You can train it with your website content, PDF documents, or custom data sources. The entire process takes less than 30 minutes, and our chatbot can be deployed with a simple code snippet.

Most businesses can have GentAI fully configured and running on their website in under 30 minutes. The setup process includes account creation, chatbot training with your data sources, customization to match your brand, and deployment via a simple code snippet. Our intuitive setup wizard guides you through each step, and our support team is available if you need assistance.

Absolutely! GentAI offers extensive customization options including colors, fonts, logos, conversation flows, and personality. You can make your chatbot perfectly align with your brand identity and communication style. Pro and Enterprise plans offer even more advanced customization options including custom agents and features.

Yes! GentAI supports conversations in multiple languages, allowing you to engage with customers globally. The chatbot can automatically detect the user's language and respond accordingly, or you can configure specific language preferences. This feature helps you provide seamless support to international customers and expand your global reach.

GentAI can be trained with various data sources including your website content, PDF documents, knowledge base articles, product catalogs, FAQs, and custom text data. You can upload multiple documents, connect to your website for automatic content extraction, or manually input specific information. The chatbot learns from all these sources to provide accurate, contextual responses to customer inquiries.

GentAI integrates with popular platforms including Shopify, CRM systems, email marketing tools, analytics platforms, and more. Our API allows for custom integrations, and our team can help set up specialized connections for Enterprise customers. We're constantly adding new integrations based on customer feedback.

Integration is straightforward with GentAI. For popular platforms like Shopify and major CRM systems, we provide one-click integration options in your dashboard. For custom integrations, you can use our REST API with comprehensive documentation and code examples. Enterprise customers receive dedicated support from our integration specialists to ensure seamless connectivity with your tech stack.

Yes, you can upgrade or downgrade your plan at any time from your account dashboard. When upgrading, you'll immediately gain access to new features and your billing will be prorated. When downgrading, changes take effect at the start of your next billing cycle, so you can continue enjoying your current plan's features until then. There are no penalties for changing plans.

Security is our top priority. GentAI uses industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We're SOC 2 Type II compliant and follow GDPR guidelines for data protection. Your training data and customer conversations are stored securely in isolated environments, and we never share your data with third parties. Enterprise plans include additional security features like SSO, custom data retention policies, and dedicated security audits.